close

Join Our Community

Get the latest resources and updates on what’s happening in multisite church world, church mergers and church multiplication.

Resources

MultiSightings Blog

Building an Effective Central Services Team in a Multisite Church Model

July 27, 2015
iconStrategies

Guest Post by Paul Alexander, The Unstuck Group

If you’re leading in a multisite church or if you’re thinking about becoming a multisite church, at some point you’re going to have to make some big decisions about the role of your Central Service Team. Somewhere along the way you’re going to be faced with building a Central Service Team, Ministry Development Team or All Campus Staff Team…different churches attach a different label to it. But essentially it’s a centralized team of people tasked with supporting decentralized campuses that are geographically separated. Think of it as a matrix leadership model. The Central Service Team influences each campus while the Campus Pastors are responsible for the ministry on each of their respective campuses. Through learning from other great friends in the multisite world and facing this personally in the context I lead in, there are four (4) healthy perspectives of a great Central Services Team that I’ve discovered. unstuck

  1. Content:

This team ensures that content is the same across campuses. This includes teaching on the stage during the weekend services, as well as content for Children’s Ministry, Student Ministry, Small Groups and so on. One of the powerful benefits of a multisite model is that great teaching can be delivered to each campus no matter their size or location. Instead of taking time to “recreate the wheel,” specific campus staff can focus their attention on leading volunteers, developing the ministries, and shepherding the congregation.

  1. Consistency:

The Central Service Team is also tasked with working to make sure that ministry best practices are consistent on each campus. One of the other great strengths of a multisite model is the opportunity it brings to replicate learnings from innovation. As you launch new campuses in new communities you’re going to face unforeseen obstacles. Those obstacles will force you to innovate, and every campus will have the opportunity to benefit from it. Consistent ministry practice will allow you to ramp up efficiency, drive down cost, and allow newer campuses to learn from the mistakes of others who have gone before them.

  1. Communication:

As you have more and more campuses, communication will have the tendency to become more and more difficult. That’s where your Central Service Team comes into play. They have the opportunity to develop the processes to keep everyone on the same page. Whether it’s the business department, the weekend worship team, kids ministry, small group, or missions. This team uses cascading communication strategies to help everyone stay on the same page, moving the same direction.

  1. Consultant & Coach:

There are a couple of characteristics you’re looking for in a Central Services Team Member. But one of the most valuable to me is the ability to take on the posture of a coach or a consultant and to know when to do which. A consultant offers expert outside input and allows the individual to choose to implement or not. The consultant is not responsible for the implementation. Great coaches can see things the player can’t see while they’re on the field and they help the player break down game film and get better. It’s more hands on than consulting. Either way great consultants get invited back and recommended to others while players keep coming back to great coaches for input on their game. That’s what I’m looking for. People whose input and presence are welcomed by campus staff.

Published Sunday, May 17, 2015
Photo Credit: kevin dooley via Compfight cc

ABOUT THE AUTHOR

PaulAlexanderPaul Alexander, Pastor, Speaker, Strategist, and Ministry Consultant at The Unstuck Group. I have a passion for helping churches make vision real. So most of what I write about focuses on helping churches and ministry leaders take steps to make their God breathed dreams become reality.

For more than 14 years I have served on the senior leadership teams of some of the nation’s leading mega-churches. Currently, I serve as an Executive Pastor at Sun Valley Community Church, a large multi-site church in located in the Phoenix Metro area.

Leave a Reply

Your email address will not be published. Required fields are marked *

Stay Up To Date

Subscribe to Newsletter

"Jim Tomberlin was a huge asset to us during our recent move to multisite. His experience and expertise helped us navigate our staff and church through a church merger and greatly assisted us in the union of two churches. I highly recommend Jim to anyone prayerfully considering either mergers or multisite churches."

TERRY BRISBANE
Senior Pastor, Cornerstone Church

"Jim came along side Celebration Church from the very beginning of our multi-site journey. His insight, strategy, and understanding of what it takes to be a healthy church was huge to us as we began this new journey. Since partnering with Jim, we’ve gone from one church meeting in a single location, to five campuses meeting throughout Wisconsin."

MARK GUNGOR
SENIOR PASTOR - CELEBRATION CHURCH, GREEN BAY, WI

"Not only did he bring a depth of knowledge, insight and wisdom but he also helped to bring clarity to our strategy which will keep us healthy and growing well into the future. Jim brought to our team a pastor’s heart with a strategist’s mind for how to understand church growth through multisites."

STEVE POE
LEAD PASTOR - NORTHVIEW CHURCH CARMEL, IN

"Jim is one of the country’s leading thinkers on the multi-site movement."

LIFECHURCH.TV
Craig Groeschel – Lead Pastor

"If you’re planning to go multisite and want someone to walk you through implementing your strategy successfully you’ll want to connect with Jim…you won’t be disappointed."

Community Christian Church
Dave Ferguson – Community Christian Church, Naperville, IL

"He is a veteran leader, who is able to combine a wealth of knowledge with an intuitive grasp of the needs of the local pastor."

The Chapel
Scott Chapman – The Chapel, Lake Country, IL

"If your church is thinking about going multisite make sure you have Jim on your team."

Sagebrush Church
Todd Cook – Sagebush Community Church – Alberquerque, New Mexico
Read More Testimonials
Subscribe to Newsletter Stay informed about our news and events